UX (user experience) design in healthcare has been gaining quite a bit of traction throughout the years. In the healthcare industry, poor usability and design aren't just frustrating, it can lead to some serious damage and adverse patient outcomes. Poor design could quite possibly be contributing to medical errors, which has been estimated to be the third leading cause of death in the United States.
There is a myth that UX is all about creating user-friendly systems while in reality, it is so much more than that. UX is a concept connected with everything from your smartphones, websites, and even video games. UX is a state of mind; It is a perception that favors taking a human-centered approach to design applications.
There are some essential ideologies of UX design thinking, which focus on whether or not it is making an application interface more intuitive and conveying ease of use.
All functional requirements should be covered with the end user in mind
When, as a vendor, we’re developing a HIT solution, we’ll typically focus on the high-level requirements that funneled down from clients and regulating bodies. it’s our responsibility to ensure that the application meets these needs. For example, if we are designing a solution for medication management, we consider the functional aspects of this solution... we must be aware of the process:
- How many clicks does it take to complete the order?
- How many screens does the user encounter?
- If we implemented a voice-control option, would that make navigation easier?
- Have we missed anything?
Apart from this, we also need to ensure that not only are we meeting the client requirements but anticipating practical functionality and its impact on the providers and patients.
Is this a consistently reliable solution?
When we talk about reliability, we are exploring different elements of the software. It covers stability, data integrity, the speed that the front-end of the solution interacts with back-end services, and main functional competency.
All users should have the same experience across the solution, every time they use it. If a user does not have the same experience, then we cannot say the solution is reliable even though the solution is rich in features.
A user will access our software all day, using many different features of the application. The onus is on us to not only focus on the functional needs that they have but to also match user thought processes. We need to predict and understand the next step that they would take in the process. We need to make sure that the solution is safe, reliable, and meeting regulatory requirements.
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